Forum Moderator

Description:


The Online Community Moderator will implement the Online Community Moderation Strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the internal Community Management team to support its mission, ensuring a safe and legal community environment, promoting excellent customer service and helping to cultivate a strong community around the brand. This is a 2 month term position, and can be renewed as many times needed.


Requested Availability:


A minimum of 4 hours weekly, broken up as need be. Provided you are consistently checking in, the time will not be tracked.


Required Qualifications:


  1. Great knowledge of online legal issues and cool under pressure.
  2. Strong organizational and multitasking skills, and a proactive approach
  3. Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
  4. Knowledge of the Company’s industry and targeted demographic’s culture, as well as internet culture.
  5. Ability to effectively communicate information and report statistics
  6. Good technical understanding and can pick up new tools quickly
  7. Team player, detail focused and reliable
  8. Have a good knowledge of principles of customer service.


Requested Qualifications:


  1. Availability to work days, evening, nights, as well as weekends as and when required.


Perks:


  1. Forum moderator badge (tag).
  2. 20 site credits every 1 term.


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